Policies

Shipping:

I pack each item in many layers of bubble wrap, surrounded by heavy-duty packing peanuts inside a heavy-duty box. I take great care to ensure items arrive safely and am happy to replace anything that reaches you in damaged condition.

All domestic orders are shipped via USPS within 1-2 business days of purchase unless otherwise noted. You will be notified upon purchase of the exact shipping date and will be notified again when the item(s) ship. If a package fails to reach you in a timely manner, please refer to the shipping notification I sent upon shipment.

If you have not received your item within 14 business days from the date it was sent please contact kelsey@playsinmud.com.

Please make sure that we are shipping your order to a secure location. We cannot take responsibility for stolen packages.

Returns: 

If an item reaches you in a damaged condition.  I will gladly exchange it for a similar item of equal value.  Please notify kelsey@playsinmud.com or call 828-225-4063 within 2 business days of receipt.  Please take several photos of the box including the outside of the box, the packaging and items inside.  After taking the photos please save everything.  I do my best to accurately depict and describe the items in my ship and I ask that you keep in mind that all items are one of a kind, made by hand, and by nature have imperfections and variations.  If you are unhappy with the items that you receive, please contact me within 10 business days.  All items must be in perfect and in original packaging to qualify for a refund or exchange.  There is a 10% restocking fee, buyer is also responsible for return shipping.  After a 10 day grace period from delivery date, all sales are final.  In the event of a stolen package, refunds will not be provided.

The return address is:

835 C Hayood Rd.

Asheville, NC 28806